Question 1

What is MotoPlace.my?

Accepted Answer

MotoPlace.my is an online motorcycle marketplace in Malaysia. We connect buyers, sellers and dealers across the country. You can buy, sell or browse motorcycles, accessories and find dealers near you.

Question 2

Is MotoPlace.my free to use?

Accepted Answer

Yes. Browsing listings is free. Normal users can keep up to 3 active ads, and verified dealer accounts can keep up to 350 active ads during the launch period. Paid packages may be introduced later, but they are not enforced now.

Question 3

How do I create an account?

Accepted Answer

Click "Register" on the top right corner. Fill in your details, verify your email and you're ready to go. The whole process takes less than 2 minutes.

Question 4

What is the difference between a Normal User and a Dealer account?

Accepted Answer

Normal users can keep up to 3 active ads at a time, which suits individuals selling personal bikes or accessories. Dealer accounts are for businesses and get up to 350 active ads, a dedicated dealer profile page, dealer verification, and visibility in the Dealer Directory.

Question 5

How do I contact a seller?

Accepted Answer

On any listing page, you'll find "Call Seller" and "WhatsApp Seller" buttons. These connect you directly with the seller. Always verify the seller's identity and the bike's documents before making any payment.

Question 6

Does MotoPlace.my verify listings?

Accepted Answer

MotoPlace.my is a listing platform — we do not verify the accuracy of listings or the identity of sellers. Always exercise due diligence: meet in a safe public location, verify all JPJ documents (grant, roadtax, puspakom) before paying, and never transfer full payment without inspecting the bike in person.

Question 7

What documents should I check before buying?

Accepted Answer

Always verify: (1) Grant/Geran — ownership document, (2) Road tax (Roadtax) validity, (3) JPJ ownership transfer eligibility, (4) PUSPAKOM inspection report for used bikes, (5) Insurance validity. If the seller cannot provide these documents, walk away.

Question 8

What if I get scammed?

Accepted Answer

If you suspect fraud, report the listing immediately to hello@motoplace.my and file a police report. We take fraud very seriously and will cooperate fully with authorities. Remember — never pay full amount before inspecting the bike in person.

Question 9

How do I post a listing?

Accepted Answer

Log in to your account, click "Sell Your Bike" in the navigation bar. Fill in your bike details, upload photos (up to 10), write a description and publish. Your listing will be live immediately.

Question 10

How long does a listing stay active?

Accepted Answer

Listings are active for 60 days. After 60 days, they expire automatically. You can repost the listing again if your bike is still available.

Question 11

How many photos can I upload?

Accepted Answer

You can upload up to 10 photos per listing. We recommend uploading clear photos from multiple angles — front, rear, both sides, dashboard, engine and any defects. Better photos attract more serious buyers.

Question 12

Are there any prohibited listings?

Accepted Answer

Yes. The following are strictly prohibited: stolen vehicles, illegally modified bikes, listings with inappropriate photos, fraudulent listings, and duplicate listings. Violating our Terms of Use may result in account suspension. Full details are in our Terms of Use page.

Question 13

Why was my photo rejected?

Accepted Answer

All uploaded photos are automatically scanned by Google Cloud Vision AI for inappropriate content. Photos containing nudity, violence or explicit material are automatically rejected. Please only upload clear photos of your motorcycle.

Question 14

How do I register as a dealer?

Accepted Answer

Click "Register" and select "Dealership" as your account type. Fill in your company details including SSM registration number or business proof. Once registered, your account goes into the dealer verification queue and can keep up to 350 active ads during launch.

Question 15

Is there a fee for dealer accounts?

Accepted Answer

Dealer accounts are currently free. We plan to introduce premium dealer features in the future with optional paid tiers, but package payment is not enforced during the current launch period.

Question 16

How do I get verified as a dealer?

Accepted Answer

Submit your dealer details during signup, including SSM number or business proof. The admin team reviews the verification queue and marks approved dealers as verified, which displays a badge on the dealer profile.

Question 17

What does the Verified badge mean?

Accepted Answer

TODO(faleeq): replace this clearly marked placeholder with the approved verification criteria. Placeholder copy: MotoPlace admin review is complete; the badge is not a guarantee of a transaction or listing accuracy.

Question 18

Can I upload a logo and banner for my dealer page?

Accepted Answer

Yes! Log in to your dashboard, go to "Dealer Profile" tab and upload your company logo and a banner image. These appear on your public dealer profile page.

Question 19

What are riding clubs on MotoPlace.my?

Accepted Answer

Riding clubs are communities within MotoPlace.my where riders with similar interests can connect. You can join existing clubs or create your own. Clubs can be public (anyone can join) or private (requires approval).

Question 20

How do I create a club?

Accepted Answer

Log in to your dashboard, click "Create Club" in the sidebar. Fill in your club name, description, type and location. You can set it as public or private. As the creator, you'll automatically be the first member.

Question 21

How do I join a private club?

Accepted Answer

For private clubs, click "Request to Join". The club creator will be notified via WhatsApp and can approve or reject your request.

Question 22

I can't log in to my account. What should I do?

Accepted Answer

First, make sure you've verified your email after registration — check your inbox for a confirmation email. If you still can't log in, try resetting your password or contact us at hello@motoplace.my.

Question 23

I didn't receive the verification email. What should I do?

Accepted Answer

Check your spam/junk folder first. If it's not there, wait 5 minutes and try again. If you still don't receive it, contact us at hello@motoplace.my with your registered email address.

Question 24

How do I update my profile information?

Accepted Answer

Log in to your dashboard and click "Edit Profile" in the sidebar. You can update your phone number and state/location. Your name and email cannot be changed — contact support if you need to update these.

Question 25

Is my personal data safe?

Accepted Answer

Yes. We take data privacy seriously and comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is stored securely and never sold to third parties. Read our full Privacy Policy for details.

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